Refund and cancellation policy

We want you to pay for Examyfi only if it is useful to you. This page says when you can get your money back and how. It is part of our terms of service.

1. Teacher and student plans bought online

• Full refund within 7 days. If you ask within 7 days of the payment, we refund the full amount you paid. You do not need to give a reason.
• After 7 days a plan is not refundable, in whole or in part, and unused time is not paid back. The plan stays active until its end date.
• One plan at a time. A refund applies to the whole payment. We do not refund one subject out of a bundle, or some seats out of a purchase.
• Upgrades. When you upgrade, the unused days of your earlier plan are credited against the new one at checkout. If you ask for a refund of the upgrade within 7 days, we refund what you actually paid for the upgrade; the credit is not paid out in cash.
• What happens to access. When a refund is made, the refunded plan ends immediately. Your account, your past attempts and your results remain.

2. How to ask for a refund

1. Write to [email protected], or message +91 95944 97691 on WhatsApp, from the mobile number or email address on your account.
2. Mention the receipt number or the Razorpay payment ID. Both are on your receipt and under Plan and billing in the app.
3. We confirm the request within two working days and start the refund.

3. How and when the money arrives

Refunds are sent through Razorpay to the same payment method you paid with: the same UPI account, card or bank account. We cannot send a refund to a different account or pay it in cash. Once we start a refund, it normally reaches you in 5 to 7 working days, depending on your bank. You receive a message when it is processed, and your receipt is marked as refunded.

4. Payment failed, or charged twice

• Money deducted but the plan did not activate. This is usually a delay between your bank and Razorpay and resolves itself within a few minutes. If the plan is still not active after an hour, write to us with the payment ID and we will either activate the plan or refund the payment.
• Charged twice for the same plan. We refund the duplicate payment in full, whenever it is noticed. The 7-day limit does not apply.
• If a payment fails and your bank has debited you, the bank normally reverses it automatically within 5 to 7 working days.

5. Institute packages

• Institutes can try every Growth feature free for 7 days before paying (with a cap on papers and seats), so please use the trial to make sure Examyfi suits you.
• Institute packages are paid against an invoice for a fixed period. Once the period has started, the fee is not refundable, and the number of students cannot be reduced for that period. Students can be added at any time.
• If we are unable to provide the Service substantially as described, and cannot fix it in a reasonable time after you tell us, we refund the unused part of the period pro rata.

6. Cancellation

Plans do not renew automatically, so there is nothing to cancel to avoid a future charge. If you simply do not renew, your plan ends on its end date and your account becomes read-only. You may ask us to close your account at any time; closing an account after the 7-day window does not create a refund.

7. When we may refuse

We may refuse a refund where there is clear abuse, for example repeated purchases and refunds, bulk copying of the question bank during the refund window, or a breach of the terms of service. We will tell you the reason.

8. Contact

Examyfi, operated by Pyzon, Mumbai, Maharashtra, India.
Email: [email protected] · Phone and WhatsApp: +91 95944 97691